These Terms and Conditions apply to purchases of children’s knitwear, children’s jeans, children’s dresses, and other products offered through this website. By accessing the website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before completing a purchase.
1. Company Information
This website is operated by:
Company Name: Orlissa
Address: TREE TOPS, CHURCH ROAD, BURSTOW, HORLEY, RH6 9RG
Email: support@orlissa.online
Telephone: +44 7673259267
If you have any questions regarding these Terms and Conditions, your order, or our products, you may contact us using the details above.
2. Scope of These Terms
These Terms and Conditions govern the relationship between us and customers purchasing products through this website.
They apply to orders for products including children’s knitwear, children’s jeans, children’s dresses, and other products that may be offered through the website.
By submitting an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
Nothing in these Terms and Conditions is intended to exclude, restrict, or reduce any rights that you may have under applicable UK consumer law.
3. Eligibility to Place an Order
You must have the legal capacity to enter into a binding contract in order to purchase products through this website.
Because our products are intended for children, purchases must be made by an adult or by a person legally capable of entering into a contract.
The person placing an order is responsible for reviewing the product information, sizing information, delivery details, and all other relevant information before completing the purchase.
You are responsible for ensuring that all information submitted during checkout is complete, accurate, and current.
4. Product Information
We take reasonable care to provide accurate descriptions of the products displayed on the website.
Product descriptions may include information relating to style, design, colour, size, material, fit, features, or other characteristics where applicable.
Customers should review all available product information carefully before placing an order.
Minor differences may occur between the appearance of a product on a screen and the physical product received. Colours may appear differently depending on the device, screen settings, lighting, and photographic conditions.
Any measurements or sizing information provided should be treated as guidance unless expressly stated otherwise.
For children’s clothing, customers are responsible for selecting a size that is suitable for the intended wearer.
5. Children’s Clothing and Responsible Use
Our children’s clothing products should be used only for their intended purpose.
Parents, guardians, and responsible adults should check that clothing is suitable for the child’s age, size, activity, and circumstances before use.
Customers should inspect products before allowing a child to wear them and should discontinue use if a product becomes damaged, excessively worn, or otherwise unsuitable.
Care instructions supplied with or displayed for a product should be followed where applicable.
We are not responsible for damage caused by misuse, improper care, incorrect washing, alteration, or use contrary to supplied instructions, except where responsibility cannot legally be excluded.
6. Product Availability
All orders are subject to product availability.
Displaying a product on the website does not guarantee that the product will remain available at the time an order is processed.
We may limit quantities, discontinue products, or remove products from sale where reasonably necessary.
If a product becomes unavailable after an order has been placed, we may contact you regarding the affected item and, where appropriate, cancel the unavailable item and arrange the applicable refund.
We are not obliged to supply a product that is no longer available, provided that any payment received for a cancelled product is handled in accordance with applicable law.
7. Prices
The price payable for a product will be the price displayed during the ordering process at the time the order is submitted, subject to correction of obvious errors.
Customers should review the complete order summary before confirming payment.
Prices may be changed from time to time. Changes will not normally affect orders that have already been accepted, except where an obvious pricing or technical error has occurred and applicable law permits correction.
Any applicable delivery charges or other charges presented during checkout will form part of the total amount payable.
8. Ordering Process
Customers are responsible for reviewing their order carefully before submission.
Before placing an order, you should check the selected products, quantities, sizes, delivery information, contact information, and total amount payable.
Submitting an order constitutes an offer to purchase the selected products subject to these Terms and Conditions.
An order is not necessarily accepted immediately upon submission.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including product unavailability, suspected fraud, payment problems, incorrect information, obvious pricing errors, or circumstances preventing lawful fulfilment.
9. Order Acceptance
A contract between you and us will arise only when your order has been accepted in accordance with our ordering process.
An automated acknowledgement confirming that we have received an order does not necessarily mean that the order has been accepted.
We may need to review order details before acceptance.
If we are unable to accept an order after payment has been received, any amount due to be returned will be handled using an appropriate refund method.
We reserve the right to apply reasonable measures intended to prevent fraudulent, unauthorised, or abusive transactions.
10. Payment
Payment must be made using one of the payment methods made available during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
You are responsible for ensuring that the billing information you provide is accurate.
Orders may be delayed or cancelled if a payment is declined, reversed, flagged for verification, or otherwise not successfully completed.
We will not intentionally charge an amount greater than the amount authorised for the relevant order, except where additional charges have been clearly agreed by you.
Payment processing may be carried out by payment service providers used in connection with the website.
11. Delivery Information
Customers must provide a complete and accurate delivery address.
We are not responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer where we have acted reasonably based on the information provided.
You should check your delivery details carefully before submitting your order and contact us as soon as possible if you discover an error.
Once an order has progressed to processing or dispatch, it may not always be possible to change the delivery address.
Any delivery estimate provided is an estimate unless expressly stated to be guaranteed.
Delivery may occasionally be affected by circumstances beyond reasonable control.
12. Receipt and Inspection of Products
Customers should inspect their order as soon as reasonably possible after delivery.
If an item is missing, damaged, incorrect, or appears to be defective, you should contact us as soon as reasonably possible and provide sufficient information for us to investigate.
You may be asked to provide your order information and a description of the issue.
Where appropriate, photographs may assist us in understanding product damage or an incorrect item, although your statutory rights are not dependent on providing photographs where this would be unreasonable.
You should not continue using a product if doing so could cause additional damage or create a safety concern.
13. Cancellations, Returns and Refunds
Any cancellation, return, or refund request will be handled in accordance with our applicable return and refund conditions and your rights under UK consumer law.
Nothing in these Terms and Conditions removes any statutory right you may have to cancel an eligible distance contract or obtain a remedy where goods are faulty, not as described, or otherwise fail to meet applicable legal requirements.
Returned products should be handled with reasonable care while they remain in your possession.
Where a return is accepted, the customer may be required to follow reasonable return instructions so that the return can be identified and processed correctly.
Any refund due will be handled in accordance with applicable legal requirements and the circumstances of the relevant order.
14. Faulty, Damaged or Incorrect Products
Products supplied to consumers must comply with applicable legal requirements.
If you believe that a product is faulty, damaged, not as described, or different from the product ordered, please contact us using the contact information provided above.
We will review the circumstances and provide an appropriate remedy where required.
Depending on the circumstances and your legal rights, a remedy may include repair, replacement, price reduction, or refund where applicable.
Your statutory rights in relation to faulty or misdescribed goods are not affected by any separate voluntary return rules.
15. Product Care and Maintenance
Customers should follow any care instructions provided with the product.
Children’s knitwear, jeans, and dresses may require different washing, drying, ironing, storage, or handling methods depending on their materials and construction.
Damage resulting solely from failure to follow clear care instructions, improper washing, misuse, accidental damage, unauthorised alterations, or normal wear and tear may not constitute a product defect.
Customers should also remove or secure any packaging materials before allowing children to use or wear a product.
16. Website Information and Availability
We aim to keep the website and its information reasonably accurate and accessible.
However, we do not guarantee that the website will always operate without interruption or that every error will be corrected immediately.
We may update, modify, suspend, or remove website content, features, product information, or availability where reasonably necessary.
We may also carry out maintenance or technical changes that temporarily affect access to the website.
Nothing in this section excludes liability that cannot legally be excluded.
17. Intellectual Property
Unless otherwise stated, the content of this website, including text, layout, graphics, photographs, product presentation, and other original materials, is protected by applicable intellectual property laws.
Website content is provided primarily for personal and non-commercial use in connection with browsing and purchasing products.
You must not reproduce, distribute, commercially exploit, or substantially copy protected website content without appropriate permission where such permission is legally required.
Nothing in these Terms transfers ownership of our intellectual property rights to you.
18. Liability
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.
Products purchased by consumers are intended for private and domestic use unless otherwise stated. We are not responsible for business losses arising from consumer purchases to the extent permitted by law.
Your statutory consumer rights remain unaffected.
19. Changes to These Terms and Conditions
We may update these Terms and Conditions where reasonably necessary to reflect changes to our website, products, business practices, operational requirements, or applicable legal obligations.
The Terms and Conditions applicable to an order will normally be those in effect when the relevant order is placed.
Changes to these Terms and Conditions will not retrospectively remove statutory rights that have already arisen in relation to an existing order.
Customers are encouraged to review the Terms and Conditions available on the website before placing a new order.
20. Governing Law, Complaints and Contact
These Terms and Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms and Conditions is intended to prevent a consumer from relying on any mandatory legal rights or jurisdictional protections available under applicable law.
If you have a complaint or dispute concerning an order, product, payment, delivery, return, or other matter, please contact us first so that we have an opportunity to review the issue.
Company Name: Orlissa
Address: TREE TOPS, CHURCH ROAD, BURSTOW, HORLEY, RH6 9RG
Email: support@orlissa.online
Telephone: +44 7673259267
We will consider complaints based on the information available and seek to resolve legitimate customer concerns in accordance with these Terms and Conditions and applicable UK consumer law.