This Payment Policy explains the payment terms that apply when customers purchase Children’s Knitwear, Children’s Jeans, Children’s Dresses, and other products offered through our online store. By placing an order, you agree to the payment conditions described below.
1. Payment Requirement
Full payment is required when an order is placed through our website. An order will not be treated as successfully submitted until the payment process has been completed and the order has been accepted by us.
2. Payment Information
When placing an order, you must provide complete, accurate, and current payment information. You are responsible for ensuring that all details entered during checkout are correct before submitting your order.
Incorrect or incomplete payment information may result in a payment being declined, delayed, cancelled, or requiring further verification.
3. Authorisation to Use the Payment Method
By submitting payment information, you confirm that you are authorised to use the selected payment method and that sufficient funds or credit are available to complete the transaction.
You must not use payment information belonging to another person without their permission.
4. Payment Processing
Payments are processed electronically during the checkout process. Payment processing may involve payment service providers, card issuers, banks, or other financial institutions involved in completing the transaction.
The time required to process or confirm a payment may vary depending on the payment provider or financial institution.
5. Payment Authorisation
Your bank or payment provider may carry out security checks before approving your transaction. We are not responsible for delays caused by payment authorisation procedures performed by third-party financial institutions or payment processors.
An order may remain unconfirmed while payment authorisation is pending.
6. Declined Payments
If your payment is declined, your order may not be processed.
A payment may be declined for reasons including:
-
Insufficient funds
-
Incorrect payment details
-
Expired payment credentials
-
Security restrictions
-
Payment provider limits
-
Bank authorisation requirements
-
Suspected fraudulent activity
If a payment is declined, you may need to contact your bank or payment provider for further information.
7. Order Confirmation
Receiving an automated acknowledgement or payment confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to review an order before accepting and processing it. If we cannot accept an order after payment has been received, any applicable payment will be handled in accordance with our cancellation and refund procedures.
8. Prices
The price applicable to your purchase is the price displayed during checkout at the time you submit your order.
Customers should review the product price and final order total carefully before confirming payment.
9. Pricing Errors
We make reasonable efforts to ensure that product prices are displayed accurately.
If we discover an obvious pricing, calculation, or technical error after an order has been submitted, we may contact you regarding the error.
Where necessary, we may cancel the affected order and arrange an appropriate refund for any amount already paid.
10. Currency
The currency and total amount applicable to your order will be displayed during the checkout process before you confirm payment.
If your payment account operates in another currency, your bank or payment provider may apply currency conversion rates or additional charges. Such charges are determined by your financial institution and are outside our control.
11. Additional Bank or Payment Provider Charges
Your bank, card issuer, or payment provider may impose additional fees relating to your transaction.
These may include currency conversion fees, international transaction fees, bank processing charges, or similar charges.
Any such charges imposed independently by your bank or payment provider are your responsibility.
12. Payment Security
Customers should only submit payment information through the designated checkout process on our website.
You should take reasonable precautions to protect your payment details, account information, passwords, and devices from unauthorised access.
We may take reasonable measures to review transactions where unusual or potentially fraudulent activity is detected.
13. Payment Verification
For security and fraud-prevention purposes, certain transactions may require additional verification before an order is processed.
We may request information reasonably necessary to verify an order, payment, or customer details.
If required verification cannot be completed, we may refuse or cancel the order.
14. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us with sufficient information to identify the transaction.
We will review the available order and payment records and take appropriate action if a duplicate payment is confirmed.
15. Failed or Interrupted Transactions
A payment attempt may occasionally be interrupted because of technical problems, internet connection issues, payment provider interruptions, or banking system errors.
If you are uncertain whether a transaction was successful, please check whether you received an order confirmation before attempting another payment.
16. Unauthorised or Fraudulent Transactions
Orders that appear to involve unauthorised, fraudulent, suspicious, or unlawful payment activity may be placed on hold, refused, or cancelled.
Where appropriate, information may be provided to relevant payment providers, financial institutions, or competent authorities in connection with fraud prevention or legal obligations.
17. Payment and Order Cancellation
Where an eligible order is cancelled and payment has already been collected, any applicable refund will be processed in accordance with our cancellation and refund terms.
The time required for refunded funds to appear in your account may depend on your bank, card issuer, or payment provider.
18. Refunds
Approved refunds will generally be returned using the appropriate payment process associated with the original transaction.
We are not responsible for delays caused by banks or payment providers after a refund has been submitted for processing.
Any refund entitlement remains subject to the applicable return, cancellation, and refund conditions for the order.
19. Customer Responsibility
Before submitting an order, customers are responsible for checking:
-
The selected products
-
Product quantities
-
Prices
-
Order total
-
Billing information
-
Delivery information
-
Payment information
You should contact us as soon as possible if you identify an error after placing an order.
20. Contact Information
If you have questions regarding a payment, payment verification, duplicate charge, failed transaction, or refund connected with an order, please contact us using the following details:
Company: Orlissa
Address: TREE TOPS, CHURCH ROAD, BURSTOW, HORLEY, RH6 9RG
Email: support@orlissa.online
Telephone: +44 7673259267