This Privacy Policy explains how personal information is collected, used, stored, protected, and otherwise handled when you visit our website, create an account, place an order, contact us, or otherwise interact with our online store. We sell children’s knitwear, children’s jeans, and children’s dresses. We are committed to handling personal information responsibly and in accordance with applicable United Kingdom data protection requirements.
1. Company and Contact Information
The business responsible for handling personal information through this website is:
Company: Orlissa
Address: TREE TOPS, CHURCH ROAD, BURSTOW, HORLEY, RH6 9RG
Email: support@orlissa.online
Telephone: +44 7673259267
If you have questions about this Privacy Policy, your personal information, or how your information is handled, you may contact us using the details above.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through our website and through communications relating to orders, products, customer service, returns, refunds, delivery enquiries, and other interactions with our business.
It applies to customers, prospective customers, website visitors, and people who contact us directly.
Because our products include children’s clothing, we recognise the importance of protecting information relating to children. Our website and purchasing services are intended to be used by adults who are legally able to enter into purchase agreements.
3. Personal Information We May Collect
Depending on how you use our website, we may collect information including:
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Your name
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Billing address
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Delivery address
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Email address
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Telephone number
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Order information
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Products purchased
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Product preferences
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Clothing sizes and selected product options
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Payment-related information necessary to process a transaction
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Communications sent to customer service
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Return and refund information
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Delivery and fulfilment information
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Account information if account functionality is available
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Website usage information
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Device information
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Browser information
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Internet Protocol address
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Information relating to website security and fraud prevention
We only seek to collect information that is reasonably necessary for operating our website, processing purchases, providing customer service, complying with legal obligations, and protecting our business and customers.
4. Information About Children
Our products are designed for children, but our website is intended to be used by parents, guardians, carers, or other adults making purchases.
We do not intentionally require children to provide personal information directly in order to purchase children’s knitwear, children’s jeans, or children’s dresses.
Where information about a child is provided by an adult for the purpose of selecting, ordering, delivering, returning, or exchanging a product, we ask that only information reasonably necessary for that purpose be provided.
Customers should avoid submitting unnecessary sensitive or identifying information about children through customer service communications.
If we become aware that personal information has been submitted directly by a child in circumstances where it should not have been collected, we may take reasonable steps to remove that information where appropriate.
5. How We Collect Personal Information
We may collect personal information when you:
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Visit or browse our website
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Place an order
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Add products to a shopping basket
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Complete checkout
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Contact us by email or telephone
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Request customer support
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Ask about a product
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Request a return
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Request a refund
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Report a delivery problem
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Update information associated with an order
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Interact with website features
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Create or use a customer account where available
Certain technical information may also be collected automatically when you access or use the website.
6. How We Use Personal Information
We may use personal information to:
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Process and manage orders
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Confirm purchases
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Arrange delivery of products
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Communicate about orders
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Provide customer service
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Respond to questions and enquiries
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Manage returns and refunds
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Handle product complaints
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Maintain business and transaction records
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Prevent fraudulent or unauthorised transactions
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Protect the security of our website
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Improve website functionality
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Understand how customers use our website
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Meet accounting, tax, regulatory, and legal requirements
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Establish, exercise, or defend legal claims
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Resolve disputes
We do not use personal information for purposes that are incompatible with the reason for which it was collected unless permitted by applicable law.
7. Legal Grounds for Processing Personal Information
Where required under United Kingdom data protection law, we rely on an appropriate lawful basis for processing personal information.
Depending on the circumstances, processing may be necessary:
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To perform a contract with you
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To take steps at your request before entering into a contract
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To comply with a legal obligation
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For our legitimate business interests
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Where you have provided valid consent
For example, we need certain personal information to accept payment information, process an order, arrange delivery, communicate about a purchase, and manage returns or refunds.
Where we rely on legitimate interests, we consider whether our business interests are balanced against the rights and interests of the individual concerned.
8. Order and Transaction Information
When you place an order, we may process information necessary to complete and manage the transaction.
This may include your name, contact information, billing information, delivery information, products ordered, quantities, sizes, order value, order status, and information concerning returns or refunds.
Order information may also be used to investigate transaction disputes, prevent fraud, manage delivery problems, maintain accounting records, and comply with legal requirements.
9. Payment Information
Payment information may be processed when you purchase products from our website.
We seek to limit our handling of payment information to what is necessary for completing and managing transactions.
Depending on the payment method used on the website, payment processing may involve payment service providers or financial institutions.
We do not require customers to provide payment card information by ordinary email.
Customers should not send full payment card details or other highly sensitive payment credentials through customer service messages.
10. Delivery and Fulfilment Information
We may use your name, delivery address, telephone number, email address, and relevant order information for order fulfilment and delivery.
Information may be shared with parties involved in processing, dispatching, transporting, or delivering an order where this is necessary to complete your purchase.
Delivery information may also be used to investigate delayed, missing, refused, damaged, or incorrectly delivered orders.
We only seek to provide information reasonably necessary for completing the relevant delivery or fulfilment service.
11. Sharing Personal Information
We may disclose personal information to third parties where reasonably necessary for operating our business or providing our services.
This may include service providers involved in:
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Website operation
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Website hosting
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Payment processing
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Order processing
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Delivery and logistics
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Customer communications
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Technical support
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Data storage
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Fraud prevention
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Accounting
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Professional services
We may also disclose information where required by law, regulation, court order, lawful government request, or where disclosure is reasonably necessary to protect legal rights or prevent fraud or misuse.
We do not sell personal information as part of our ordinary business operations.
12. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain shopping basket functionality, improve security, remember certain preferences, understand website usage, and improve performance.
Some cookies may be necessary for the website to function properly.
Where required by applicable law, non-essential cookies or similar technologies may be used only after appropriate consent has been obtained.
Browser settings may allow users to restrict or delete certain cookies, although disabling essential technologies may affect website functionality.
13. Website Usage and Technical Information
When you visit our website, certain technical information may be processed automatically.
This may include information about your browser, device, operating system, Internet Protocol address, pages visited, approximate visit time, website interactions, and technical errors.
We may use this information to maintain website performance, improve usability, investigate technical problems, detect suspicious activity, prevent abuse, and protect website security.
Where possible and appropriate, technical information may be aggregated so that it is less directly associated with an identifiable individual.
14. Data Security
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, misuse, loss, destruction, alteration, or disclosure.
Security measures may include restricting access to information, applying appropriate account controls, maintaining website security procedures, monitoring suspicious activity, and limiting the personal information collected to what is reasonably necessary.
No website, network, electronic communication, or storage system can be guaranteed to be completely secure. Customers should therefore also take reasonable precautions when using online services.
You should protect passwords and account credentials and should not share confidential payment or account information through insecure communication channels.
15. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where continued retention is required for legal, accounting, regulatory, security, dispute resolution, fraud prevention, or contractual reasons.
Different categories of information may be retained for different periods.
For example, order and transaction information may need to be retained for longer than general customer enquiries because of accounting, tax, contractual, or legal requirements.
When personal information is no longer reasonably required, it may be deleted, anonymised, or otherwise securely disposed of where appropriate.
16. International Handling of Information
Some service providers involved in operating an online store, processing payments, providing technical services, storing information, or supporting deliveries may process information in countries outside the United Kingdom.
Where personal information is transferred internationally and applicable data protection law requires safeguards, reasonable steps will be taken to ensure that an appropriate legal mechanism or protection is in place.
The level of protection and applicable legal requirements may vary depending on the country in which information is processed.
17. Your Data Protection Rights
Subject to applicable law and any relevant exceptions, you may have rights regarding your personal information, including the right to:
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Request access to personal information held about you
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Request correction of inaccurate personal information
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Request completion of incomplete personal information
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Request deletion of personal information in certain circumstances
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Request restriction of processing in certain circumstances
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Object to certain types of processing
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Request transfer of certain information where applicable
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Withdraw consent where processing is based on consent
Some rights are subject to legal conditions and may not apply in every situation.
We may need to verify your identity before responding to a request in order to protect personal information from unauthorised disclosure.
18. Requests to Correct or Delete Information
If you believe personal information we hold about you is inaccurate, you may contact us and request that it be corrected.
You may also request deletion of personal information where applicable.
We may not always be able to delete information immediately where continued retention is required for completing an order, complying with legal obligations, maintaining financial records, resolving disputes, preventing fraud, or establishing or defending legal claims.
Where deletion cannot be completed, we may explain the reason where appropriate.
19. Changes to This Privacy Policy
We may revise this Privacy Policy when necessary to reflect changes in our business operations, website functionality, legal requirements, security practices, or the way personal information is handled.
The version made available through the website will apply to the processing activities described in that version.
Customers and website visitors are encouraged to review this Privacy Policy periodically to understand how personal information is handled.
20. Privacy Enquiries and Complaints
If you have a question, request, concern, or complaint about your personal information or this Privacy Policy, please contact us using the following details:
Company: Orlissa
Address: TREE TOPS, CHURCH ROAD, BURSTOW, HORLEY, RH6 9RG
Email: support@orlissa.online
Telephone: +44 7673259267
Please provide enough information for us to understand your request. Where necessary, we may ask for additional information to confirm your identity or locate the relevant records before responding.